About us Information collected How it is used Product orders Cookies & Shopify Your rights Contact

01 Who is responsible for your information?

Got Browed is an independently owned beauty business located at Innovation House, 46 Reid Street, Hamilton, Bermuda. The owner is the privacy contact for information collected in connection with our website and product orders.

You can contact us at gotbrowed@gmail.com or +1 (441) 777-5052.

02 What information do we collect?

Depending on how you use our site and which services are enabled, the information may include:

• Contact and account details: your name, email address, phone number, delivery or billing address, and account information you choose to provide.
• Purchases and gift cards: products ordered, quantities, order number, purchase date, order value, payment status, delivery or collection details, and gift-card recipient information you supply.
• Questions and support: messages about products, returns, delivery, product performance, or other enquiries, including photographs you voluntarily provide.
• Website activity: browser and device information, IP address, cookies and similar identifiers, pages or products viewed, and interactions with our store as processed by Shopify and any enabled apps or analytics tools.
• Marketing preferences: whether you choose to receive promotional emails and how you interact with them.

Information comes from you, your use of the website, and the Shopify services or other providers that help us operate the store.

03 How do we use your information?

We use relevant information to process and fulfil orders; deliver digital gift cards; arrange shipping, pickup or collection where offered; respond to product questions; manage returns, refunds and customer support; secure our website; prevent fraud; maintain business and financial records; and improve the shopping experience. We may also use information for marketing or analytics where permitted and in line with your choices and applicable law.

We aim to collect only the information reasonably needed for those purposes.

04 Product purchases, feedback and safety enquiries

When you purchase a Got Browed product, such as brow wax, pencils, concealers, serums, tools or a bundle, we use the relevant order and contact details to complete your purchase and assist with questions or problems. If you contact us about a possible product reaction, you may choose to share additional information needed to understand the issue and respond appropriately.

Please do not post sensitive health or allergy information in a public product review. Contact us directly and share only what is relevant. We will handle voluntarily provided sensitive details with additional care and will not use them for unrelated marketing without an appropriate lawful basis.

Information about ingredients, safe use, refunds, shipping and product suitability is covered by the relevant product pages and other store policies; this document specifically explains privacy.

05 Payments, checkout and gift cards

Our online store is hosted by Shopify. When you place an order, Shopify and the payment service selected at checkout may process billing, payment and transaction details. Got Browed generally receives the information needed to administer the order, such as payment confirmation, amount and transaction references, rather than complete card credentials. Other agreed payment methods, such as bank transfer, may involve separate payment records.

For digital gift cards, the recipient's name or email and gift-card delivery details may be processed to issue and deliver the gift card. Please provide another person's contact details only when you have a legitimate reason to do so.

06 Shopify, cookies and website technology

Shopify uses cookies and related technologies to operate the storefront, maintain carts and accounts, protect checkout, measure performance and, when enabled, support analytics, personalization or advertising. Our installed apps, pixels or other service providers may also process information if their features are enabled.

Where applicable, you may manage non-essential cookies through the privacy controls shown on the website, and you can manage certain Shopify data-use choices through the Shopify privacy portal. Cookie and opt-out options depend on your location and our enabled settings.

For more detail about how Shopify uses customer data, see the Shopify Consumer Privacy Policy. Where Shopify enhanced network services are enabled, Shopify may use interactions with this and other merchants to help provide personalization, analytics or advertising, subject to applicable controls.

07 Who may receive your information?

Information may be shared where needed with Shopify and its supporting technology providers; payment processors; shipping, delivery or collection partners where applicable; email and customer-support providers; installed website apps; and professional advisers or authorities where legally required. Each recipient should receive only the information relevant to its role, subject to appropriate arrangements and applicable law.

We do not publicly display your order details. Some analytics and advertising-related disclosures may qualify as data “sharing” under particular laws, even where no customer list is sold; the privacy choices described above may apply.

08 Overseas storage and processing

Our business is located in Bermuda, but Shopify and other online service providers may process information outside Bermuda. Depending on the service and its configuration, processing may take place in Canada, the United States or other countries where Shopify or its providers operate. Transfers support hosting, checkout, order processing, security, communications and customer service.

We consider the countries, recipients and safeguards relevant to these services in accordance with applicable privacy requirements, including Bermuda's Personal Information Protection Act 2016 (PIPA). You may contact us for information about the overseas processing associated with your order.

09 Marketing messages and your choices

If you sign up for product launches, promotions or shop updates, we may send you marketing communications in accordance with your preferences and applicable law. You can unsubscribe using the link in a marketing email or contact us at gotbrowed@gmail.com.

Transactional messages, such as order confirmations, gift-card delivery, pickup information or important service notices, may still be sent when needed to fulfil your purchase.

10 Security and how long information is kept

We use reasonable measures appropriate to the information and our systems, including access restrictions and security features offered by our ecommerce service providers. No online storage or transmission method can be guaranteed completely secure.

Order, gift-card and financial records are kept for the time needed to administer purchases and meet applicable accounting, tax, contractual or legal obligations. Customer-service and product-enquiry records are kept as needed to respond and resolve matters, including legitimate follow-up; marketing contact details are kept until you unsubscribe or they are no longer required, subject to lawful retention needs. You may contact us to ask about the retention period relevant to your information.

11 Your privacy rights

Under Bermuda's PIPA, and subject to applicable conditions and exceptions, you may ask about the personal information we hold, request access or correction, and request blocking, erasure or destruction in appropriate circumstances. Rights under other applicable privacy laws may also apply depending on your location.

Email gotbrowed@gmail.com with the subject Privacy Request, describing the information or order involved. To protect your information, we may need to verify your identity before acting.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner for Bermuda. For Shopify's own data practices, you may also visit privacy.shopify.com.

12 Changes to this notice

We may update this notice if our website, products, providers or information practices change. The updated version will appear here with a revised date. Where required, we will provide additional notice or seek permission before using information for materially different purposes.

QUESTIONS ABOUT YOUR INFORMATION?

We're here to help.

Got Browed · Owner / Privacy Contact
Innovation House, 46 Reid Street
Hamilton, Bermuda

+1 (441) 777-5052
gotbrowed@gmail.com